Privacy Policy

  1. Introduction

Ausview Building Pty Ltd ACN 169007612 operates the website ausviewbuilding.com.au. We are committed to protecting the privacy of individuals who visit our website or provide us with personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this policy.

  1. Information We Collect

2.1 Personal Information You Provide

When you submit an enquiry through our website contact form, we collect the following personal information:

  • Full name
  • Email address
  • Mobile phone number
  • Whether you have building plans prepared
  • Postcode

You may also provide us with additional personal information during phone calls, emails, meetings or other communications related to your building project.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • Your IP address and browser type
  • Pages visited and time spent on our website
  • Referring website or source
  • Device type and operating system

This information is collected through cookies and similar tracking technologies. See Section 7 for more details.

  1. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries about our custom home building services
  • To provide you with quotes, proposals or information about our services
  • To communicate with you during the building process
  • To manage our contractual relationship with you
  • To improve our website and services
  • To comply with our legal and regulatory obligations
  1. Disclosure of Your Information

We may disclose your personal information to the following third parties where necessary to deliver our services:

  • Subcontractors, tradespeople and suppliers involved in your building project
  • Architects, engineers and other consultants working on your project
  • Government authorities and local councils as required for building approvals and compliance
  • Our website hosting and IT service providers
  • Our professional advisors, including accountants and lawyers
  • Any other party where required or authorised by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

  1. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information is stored on secure servers and systems maintained by our website hosting provider.

Our website is hosted in Australia. Where any of our third-party service providers store data overseas, we take reasonable steps to ensure your information is protected in accordance with the Australian Privacy Principles.

We retain your personal information only for as long as it is needed to fulfil the purposes described in this policy, or as required by law. Building records may be retained for a minimum of 10 years in accordance with applicable legislation and warranty obligations.

  1. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate, incomplete or out-of-date information
  • Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within a reasonable timeframe.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and to analyse how our website is used. These may include:

  • Essential cookies required for the website to function correctly
  • Analytics cookies (such as Google Analytics) to understand website traffic and usage patterns
  • Social media cookies from platforms such as Facebook and Instagram

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

  1. Third-Party Links

Our website may contain links to third-party websites, including our social media pages on Facebook and Instagram. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

  1. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:

Ausview Building

Email: info@ausviewbuilding.com.au

If you are not satisfied with our response to a complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.